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Support – Get Help with Dunking Dog Games

We’re Here to Help

At Dunking Dog Games, we’re committed to providing the best possible experience for our players. Whether you’re experiencing a technical issue, have a question about our games, or want to report a bug, our support team is ready to assist you.

How to Contact Us

The fastest way to reach us is by email:

📧 [email protected]

We aim to respond to all inquiries within 30 days. For urgent issues, please include “URGENT” in your subject line.

Reporting a Bug or Technical Issue

To help us resolve your issue quickly, please include the following information when contacting support:

Required Information

  • Detailed description of the problem you’re experiencing
  • Exact error message or code (if applicable) – screenshots are helpful
  • Game name and version number
  • Device type (e.g., Samsung Galaxy S23, iPhone 15, iPad Air)
  • Operating system and version (e.g., Android 14, iOS 17.2)
  • Steps to reproduce the issue (if possible)

Optional but Helpful

  • Screenshots or screen recordings of the issue
  • Network connection type (Wi-Fi, cellular data)
  • Whether you’re using Facebook Login or guest mode
  • Recent game updates or changes to your device

Common Issues and Solutions

Game Won’t Launch or Crashes on Startup

  1. Restart your device – This resolves many temporary issues
  2. Check for app updates in the Google Play Store or Apple App Store
  3. Clear cache (Android): Settings → Apps → [Game Name] → Storage → Clear Cache
  4. Reinstall the game: Uninstall, then download again from your app store

Save Data Not Syncing

  1. Ensure you’re connected to the internet
  2. Verify you’re logged into the correct account (Google Play Games or Facebook)
  3. Check that cloud save is enabled in the game settings
  4. Try logging out and back in

In-App Purchase Issues

  1. Verify your payment method is valid and has sufficient funds
  2. Check your app store account balance (if applicable)
  3. Ensure you’re signed into the correct app store account
  4. Contact us with your purchase receipt if the issue persists

Performance Problems (Lag, Stuttering)

  1. Close other apps running in the background
  2. Free up storage space on your device (at least 1GB recommended)
  3. Lower graphics settings in-game if available
  4. Ensure your device meets minimum system requirements

Game-Specific Support

Mini Golf Challenge

  • Platforms: Android, iOS
  • Report issues: [email protected] with “Mini Golf Challenge” in the subject line

Blobby’s Quest

  • Platforms: Android, iOS, WebGL (browser)
  • Browser-specific issues: Try a different browser or clear your cache

Bounce

  • Platforms: Android
  • Report issues: [email protected] with “Bounce” in the subject line

Feedback and Suggestions

We love hearing from our players! If you have suggestions for new features, gameplay improvements, or general feedback, please share them with us. Your input helps shape future updates and games.

Community Resources

While we monitor support emails directly, you may also find help through:

Privacy and Data Requests

If you have questions about how we handle your data, or if you’d like to exercise your privacy rights (access, deletion, portability):

Thank You for Playing!

We value your time and are committed to providing the best gaming experience possible. Thank you for supporting Dunking Dog Games! 🐕🏀

Last Updated: January 15, 2025